Joycelyn Harris

Self-motivated and dedicated technical writer with previous experience of software development, IT support, research and analysis



Writing user manuals, reports, web & print copy, and internal procedures.

Collaborating with specialist and non-technical persons.

Data gathering via web database, questionnaire, email, telephone and in-person interview.

Analysing and modelling and describing business operations and existing software.

Training design and delivery for multicultural audiences in business and academic environments.


Document production: Word, Excel, PowerPoint, EndNote, Acrobat, Google Apps, MS Visio and Lucidchart.

Project Management: Confluence, Jira, SharePoint, MS Teams, MS Project and Basecamp.

Content Management: Silva CMS, Livelink CMS, Workday HCM, Blackboard VLE, Photoshop and WordPress.

Web Development: HTML, CSS, XML, MS Expression, Dreamweaver, MS Access, MySQL and MS SQL


English proficient - native speaker

Dutch upper intermediate

French elementary

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